Privacy Policy

Relay (“Relay”, “we”, “us”) provides a customer-relationship and communication workspace for real estate professionals. This policy explains what information we collect, how we use it, and the choices you have. By using Relay you agree to this policy.

Information we collect

• Account information — your name, email address, and authentication details when you sign in (via Google or an email magic link).
• Workspace data — the contacts, conversations, tasks, pipeline, transactions, and marketing content you create or manage inside Relay.
• Connected Google account data — if you choose to connect a Google account to send email, we access only the ability to send messages on your behalf. We do not read, store, or modify the contents of your mailbox.
• Usage data — basic logs and diagnostics needed to operate and secure the service.

Google user data & Limited Use

Relay’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request the minimum scope necessary (send-only email) and use it solely to let you send messages from your connected account. We do not sell Google user data, use it for advertising, or allow humans to read it except where required for security or to comply with the law.

AI features & your data

Relay offers optional AI assistant features. These are bring-your-own-key: you supply your own API key for your chosen provider, and requests go to that provider’s standard hosted API. Supported providers are Anthropic (Claude), OpenAI, Google (Gemini), and xAI (Grok). The only data sent to an AI provider is the prompt you type and your own CRM records (such as contacts, tasks, and pipeline) needed to answer it.

Google user data is never sent to any AI or machine-learning service. Relay’s only Google scope is send-only email access, which returns no mailbox content, so no Google Workspace data — raw, aggregated, or derived — is transferred to any AI/ML provider or used to train or improve any AI/ML model. This is consistent with the Google API Services User Data Policy Limited Use requirements.

How we use information

• To provide, maintain, and improve the Relay service.
• To authenticate you and secure your account.
• To send email and messages on your behalf when you initiate them.
• To provide support and respond to your requests.

Service providers

We share data with trusted providers only as needed to run Relay: our CRM infrastructure provider (for contact and messaging data), Stripe (billing), Resend (transactional email delivery), Google (when you connect a Google account), and — only when you use the AI features with your own API key — the AI provider you choose (Anthropic, OpenAI, Google Gemini, or xAI). Each processes data under its own terms and security obligations. As noted above, Google user data is never shared with any AI provider.

Data retention & security

We retain your data for as long as your account is active or as needed to provide the service, and delete or anonymize it on request where we are not required to keep it. We use industry-standard measures — including encryption of sensitive credentials — to protect your information.

Your choices

You can disconnect a connected Google account at any time from your settings, which revokes Relay’s send access. You may request access to, correction of, or deletion of your personal data by contacting us.

Contact

Questions about this policy? Email support@hellorelay.io.